Search in Lync by phone Extension

We get a lot of question a bout search by phone extension in Lync client.

The issue with searching for extension is related to the Lync server in “Enable User” and not with the Active Directory. In order to be able to search for extension you need to set up the extension in the Lync server when you enable users. Please follow the steps below alongside with the screenshots:

1-      Go to the Lync control panel and access “Voice Routing” < “Dial Plan”. Then you can create a new Normalization Rule or edit the current one. You can name it internal extensions. Add the values as it shows below:

2-      Secondly, you will need to access “Users” from Lync control panel and add the extension of the user following the format shown in the screenshot below:

3-      We have updated the extension this way, and here how it shows on the Lync client when I search for extension No. 3008 that was just updated for the user, Kerols Saniout:

     

With regards to searching for extensions, if the user does not show up for example after searching for “ Kerols extension ” then you will need to force Lync Address Book Synchronization:

http://eslamelmoawen.blogspot.com/2012/10/v-behaviorurldefaultvmlo.html

Further reading about Extensions in Lync from different resources on the web:

http://jasonmlee.com/archives/426

http://msmvps.com/blogs/andersonpatricio/archive/2012/04/03/how-to-use-extensions-for-incoming-calls-in-lync-server-2010.aspx

http://blogs.technet.com/b/nexthop/archive/2011/11/30/assigning-telephone-numbers-to-lync-enterprise-voice-users.aspx

I will be looking forward to your feedback about this workaround.
Should you have any other questions regarding the above, please contact me.

Thanks much!

Lync Address Book Synchronization

Lync Address Book Synchronization

How to force Synchronization Address Book from Lync Server & Client.

The System Administrator must force the sync between server & client,

He can do this operation by tow way:-

     1-      The client side way: he must close the Lync Client and remove Lync Client cache files in this bath C:\Users\E.Zaki\AppData\Local\Microsoft\Communicator\ he will found folder by his account name like ‘sip_e.zaki@egyptnetwork.com’   he must remove this folder after update in all user need to see this update.

Tip: I think this way not useable for multi user.

     2-      The Server Side Way: He must force the Address Book Synchronization between Server & Client from server by use this steps in Lync Server :

a.       Open in Lync Server ‘Lync Server Management Shell ’ from 

                  Look image 1.

Image 1-3

b.      Write this commend ‘Update-CsAddressBook’ to force Sync the address book from server to All client

Look image 2.

Image 2-3

c.       To check the Address Book Synchronization operation if it done well you can do it in Lync Event log.

Look image 3.

Image 3-3